Privacy Policy
Last Updated: 20 March 2025 | Meridian Volk · 58 Jalan Kelawei, 10250 George Town, Penang, Malaysia
1. Introduction
Meridian Volk ("we", "us", "our") is committed to protecting the personal data of individuals who interact with our services and website. This Privacy Policy explains how we collect, use, store, and protect your personal information in connection with our residential electrical services.
This policy applies to data collected through our website at meridian-volk.site, via email, telephone enquiries, and during the provision of our services at your property. By using our website or engaging our services, you acknowledge this policy.
For data protection queries, contact us at: [email protected]
2. Data We Collect
We collect personal data only where necessary to provide our services or communicate with you. This may include:
- Contact information: Full name, email address, telephone number
- Property information: Service address (your home), details relevant to the booked service
- Communication records: Correspondence via email, phone, or contact form
- Service records: Written reports, findings, and technical notes from completed visits
- Website usage data: IP address, browser type, pages visited (via cookies, where consented)
We do not collect financial information such as payment card details through this website. Payment arrangements are made directly and securely.
3. How We Use Your Data
Your personal data is used for the following purposes:
- Responding to your service enquiries and booking requests
- Scheduling and confirming service appointments
- Delivering written reports and service documentation
- Following up on post-service queries
- Complying with legal and regulatory requirements under Malaysian law
- Improving our website and service communications (where analytics cookies are consented to)
We do not use your personal data for unsolicited marketing. We will not contact you for promotional purposes without your express consent.
4. Legal Basis for Processing
We process personal data on the following legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA):
- Contract performance: Data necessary to deliver the booked service
- Legitimate interest: Maintaining service records and responding to follow-up queries
- Consent: For optional communications and non-essential cookies
- Legal compliance: Retaining records as required by applicable Malaysian regulations
5. Data Retention
Service records, including written reports and correspondence, are retained for a period of five (5) years from the date of service. This allows us to respond to post-service queries and maintain accurate records for regulatory purposes.
Website enquiry data where no service was booked is retained for twelve (12) months. Analytics data is retained in aggregated, anonymised form.
On request, we can delete or anonymise your personal data where there is no legal obligation to retain it.
6. Data Sharing
We do not sell, rent, or trade your personal data. Data may be shared with:
- Service delivery personnel: Our registered wiremen and scheduling staff, for the purpose of performing booked services
- IT service providers: Website hosting and email service providers operating under data processing agreements
- Legal authorities: Where required by Malaysian law or regulatory authority
Any third parties who process personal data on our behalf are required to maintain appropriate security standards and may only process data in accordance with our instructions.
7. Cookie Information
Our website uses cookies to support basic functionality and, where you consent, to collect analytics data. Essential cookies are necessary for the website to operate and cannot be disabled. Optional analytics and preference cookies require your consent.
For full details, see our Cookie Policy.
8. Data Security
We maintain appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our website uses HTTPS encryption. Access to client data is restricted to personnel who require it for service delivery.
In the event of a data breach that may affect your rights and freedoms, we will notify relevant parties in accordance with our obligations under Malaysian PDPA regulations.
9. Your Rights
Under Malaysia's Personal Data Protection Act 2010, you have the following rights:
- Right of access: Request a copy of personal data we hold about you
- Right to correction: Request correction of inaccurate data
- Right to withdraw consent: Withdraw consent for processing where consent is the legal basis
- Right to cease processing: Request that we stop processing your data for direct marketing purposes
To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.
10. Third-Party Links
Our website may contain links to third-party websites (such as mapping services or external references). We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies independently.
11. Children's Privacy
Our services are directed at adult property owners and occupiers. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data through our site, please contact us at [email protected] and we will remove it promptly.
12. Policy Updates
This policy may be updated periodically to reflect changes in our practices or legal requirements. Updated versions will be published on this page with a revised "Last Updated" date. Continued use of our services after changes have been published constitutes acceptance of the updated policy.
13. Contact
Data Controller: Meridian Volk
Address: 58 Jalan Kelawei, 10250 George Town, Penang, Malaysia
Email: [email protected]
Phone: +60 4 2281 7463
For matters relating to data protection under Malaysia's PDPA, the relevant supervisory authority is the Personal Data Protection Department (JPDP), Ministry of Communications and Multimedia Malaysia.